Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the Sunanthikaa Hills View Resort (SHVR) website and your booking or use of the accommodation, dining, recreational, event, and other hospitality services offered by Sunanthikaa Hills View Resort (SHVR) (“SHVR”, “we”, “us”, or “our”).

By accessing our website, making a reservation, or using our facilities and services, you acknowledge that you have read, understood, and agreed to these Terms, along with our Privacy Policy and any other applicable policies.

We reserve the right to update or modify these Terms from time to time. Any changes will be effective when posted on this website. We encourage you to review these Terms periodically.

1. Website Information

We make reasonable efforts to ensure that the information, photographs, room descriptions, facilities, amenities, rates, availability, and other content displayed on our website are accurate and up to date.

However, certain photographs and descriptions are intended for illustrative purposes, and actual rooms, views, facilities, décor, or surroundings may vary depending on availability, season, maintenance, or other circumstances.

SHVR does not guarantee that all information on the website will always be complete, accurate, current, or available without interruption.

2. Reservations and Bookings

All reservations are subject to availability and confirmation by SHVR.

Guests are required to provide accurate and complete information while making a reservation. SHVR reserves the right to cancel or modify a reservation if incorrect, incomplete, misleading, or fraudulent information has been provided.

A booking will be considered confirmed only after the applicable booking requirements, including advance payment where applicable, have been completed and confirmation has been issued by SHVR.

3. Room Rates and Payments

Room rates, packages, meals, activities, and other charges displayed on the website are subject to change without prior notice.

Applicable taxes, service charges, additional guest charges, food and beverage charges, activity charges, or other applicable fees may be payable in addition to the published room rate.

Guests agree to settle all applicable charges incurred during their stay before check-out, unless otherwise agreed in writing by SHVR.

4. Check-in and Check-out

Guests must comply with the check-in and check-out timings communicated by SHVR at the time of booking or arrival.

Valid identification may be required during check-in in accordance with applicable laws and regulations.

Early check-in and late check-out are subject to availability and may attract additional charges.

5. Cancellation and Refund Policy

Cancellation, modification, and refund conditions will be governed by the cancellation and refund policy applicable to the particular booking, package, or service.

Any eligible refund will be processed in accordance with the applicable policy and payment method.

SHVR reserves the right to apply cancellation charges where applicable.

6. Guest Responsibilities

Guests are expected to maintain appropriate conduct and respect the property, staff, other guests, and the surrounding environment.

Guests shall not:

• Engage in any unlawful, abusive, threatening, or disruptive activity.
• Damage, misuse, or remove resort property or equipment.
• Use the resort premises for any illegal or unauthorised purpose.
• Disturb other guests or interfere with the peaceful operation of the resort.
• Violate applicable laws, safety regulations, or resort policies.

Guests may be held responsible for any loss, damage, or additional cleaning costs caused by themselves or members of their group.

7. Use of Resort Facilities

Use of the swimming pool, recreational facilities, leisure activities, dining areas, convention spaces, and other resort facilities is subject to applicable safety guidelines, operating hours, availability, and resort policies.

Certain activities or facilities may have age, health, supervision, or other restrictions.

Guests are responsible for following all safety instructions provided by SHVR staff.

8. Personal Belongings

Guests are responsible for their personal belongings, valuables, documents, electronic devices, and other possessions during their stay.

SHVR will not be responsible for loss, theft, or damage to personal belongings except to the extent required under applicable law.

Guests are advised to take appropriate precautions and use any designated safety facilities provided by the resort.

9. Children and Additional Guests

Children and additional guests are subject to the occupancy limits, applicable charges, and policies communicated at the time of booking.

Parents or guardians are responsible for the safety and supervision of children while using the resort premises and facilities.

10. Events and Convention Facilities

Use of the resort's convention spaces, dining areas, event facilities, and other venues is subject to prior reservation and the terms agreed upon for the particular event.

The organiser or booking party may be responsible for any additional charges, damages, or special arrangements associated with an event.

11. Intellectual Property

All content available on the SHVR website, including text, photographs, graphics, logos, designs, videos, trademarks, and other materials, is owned by or licensed to SHVR and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially use any website content without prior written permission from SHVR.

12. Third-Party Links

The SHVR website may contain links to third-party websites or services for convenience or additional information.

SHVR does not control or endorse such third-party websites and is not responsible for their content, availability, privacy practices, or terms and conditions. Your use of third-party websites is subject to their respective policies.

13. Limitation of Liability

To the fullest extent permitted by applicable law, SHVR shall not be liable for any indirect, incidental, consequential, or other loss arising from the use of the website or resort facilities, except where such liability cannot legally be excluded.

Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law.

14. Force Majeure

SHVR shall not be responsible for any failure or delay in providing accommodation or services where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, extreme weather conditions, government restrictions, fire, strikes, public emergencies, technical failures, or other force majeure events.

15. Privacy

Your use of the website and the information you provide to SHVR are also governed by our Privacy Policy. Please review the Privacy Policy for information regarding how we collect, use, store, and protect personal information.

16. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, your booking, or your use of the resort shall be subject to the applicable courts having jurisdiction over Tirupattur / Chennai, Tamil Nadu, unless otherwise required by applicable law.

17. Contact Us

If you have any questions, concerns, or communications regarding these Terms & Conditions, please contact Sunanthikaa Hills View Resort (SHVR) using the contact details provided on our website.

Sunanthikaa Hills View Resort (SHVR),
S.No.292/7, Thayalur (Village),
Mangalam (Post), Yelgiri Hills,
Tirupattur Taluk & District - 635 853.

For booking enquiries, reservations, or other assistance, please use the contact details available on our website.